Question 1

How long does a bespoke personalised piece take to deliver?

Accepted Answer

Every personalised piece is handcrafted on-demand. Digitising proofing takes 24–48 hours, precision embroidery takes 2–3 business days, and standard domestic courier delivers within 4–7 business days across India.

Question 2

Can I approve the digitising embroidery proof before stitching?

Accepted Answer

Yes! For bespoke photo art, our studio generates a placement and thread preview. If you request adjustments, our master human digitisers fine-tune the contours before the garment enters the embroidery frame.

Question 3

Do you charge a digitising fee on repeat orders?

Accepted Answer

Never. Digitising is charged strictly once per artwork, ever. If you order reprints, hoodies, or additional tees with an artwork you've already paid to digitise, you only pay for the garment and production.

Question 4

How do I care for and wash my embroidered garment?

Accepted Answer

Machine wash cold inside-out on gentle cycle using mild detergent. Do not bleach. Air dry in shade or tumble dry low. If ironing, iron inside out or place a thin cotton cloth over the embroidery threadwork.