Launch collection · delivery and checkout are being connected quietly
Sign in
Bag
Collection
PersonaliseAtelier
Earn Tantoo
About the CraftContact Studio
Sign In / Register

Handcrafted Slow Embroidery · Stitched in India

Legal & Trust

Privacy Policy

Your memories, personal photographs, and account data are sacred to us. Here is a clear, transparent explanation of how Tantoora collects, uses, and safeguards your information.

Last Updated: October 1, 2026•Effective Date: Immediate

Table of Contents

1. Source Photo & AI Atelier Privacy

When you use the Tantoora AI Atelier to personalise an embroidery piece, you upload a personal photograph (source photo). We handle this data with strict confidentiality:

  • Private Cloudinary Processing: Source photos are stored securely in private Cloudinary storage buckets accessible only to our AI pipeline and certified human digitisers.
  • Non-Identifying Art Masters: The derived embroidery artwork contains no personal metadata or raw photo pixels.
  • No Public Sharing without Consent: We will never publish your source photo or finished proof without your explicit written opt-in permission.

2. Information We Collect

  • Account Credentials: Name, email, phone, and authentication tokens.
  • Delivery Addresses: Recipient name, address lines, city, state, postal code.
  • Order & Transaction Records: Purchased SKUs, price composition, discount codes, and Tantoo wallet balances.
  • Story Profiles & Preferences: Optional preferences submitted voluntarily by you.
  • Customization Instructions: Tagline requests and custom notes stored with your order for fulfilment purposes.

3. How We Use Your Information

  1. Digitise and stitch custom embroidery orders accurately.
  2. Calculate courier rates and deliver parcels to your doorstep.
  3. Award Tantoo reward currency for qualifying orders and reviews.
  4. Provide customer support, proofing approvals, and order tracking.
  5. Confirm and fulfil tagline changes and customization requests placed with your order.

4. Payment Security & Razorpay

All online monetary transactions are processed securely via Razorpay. Tantoora never stores or logs credit card numbers, debit card details, or UPI PINs on our servers. Payment status is confirmed exclusively via encrypted webhook signatures from Razorpay.

5. Tagline Customization Policy

Every clothing product on Tantoora allows you to request a custom tagline — your own words, phrase, or quote. This is a complimentary service with every purchase.

  • No Extra Charge: Tagline customization is included at no additional cost. There is no surcharge for changing or adding a tagline.
  • Studio Discretion: We reserve the right to decline taglines that are offensive, trademark-infringing, or technically infeasible.
  • Contact for Confirmation: If your tagline requires clarification, our studio may reach out before production begins.
  • Original Tagline Kept by Default: Leave the tagline field empty to keep the garment's original design.
  • COD Eligibility Unaffected: Adding a tagline does not disqualify your order from Cash on Delivery. Tagline requests are fully compatible with COD on curated pieces.

6. General Customization (+₹150)

Beyond tagline changes, customers may request special studio instructions — name embroidery, placement adjustments, thread colour specifications, monogramming, or other studio-level modifications.

  • Flat Surcharge of ₹150: A one-time ₹150 customization service charge applies per line item carrying a custom note, regardless of quantity.
  • Made-to-Order Only: Customized items are produced exclusively on order and cannot be returned or exchanged once production starts, except in cases of studio error.
  • Studio Confirmation: Our studio team will contact you at your registered email or phone to confirm exact customization details before work begins.
  • No COD for Customized Orders: Cash on Delivery is not available when your order carries custom note instructions. See Section 7.

7. Cash on Delivery (COD) Policy

Tantoora offers Cash on Delivery for eligible orders. COD is not available in the following situations:

  • AI Personalised Orders: Orders created through the Tantoora AI Atelier require prepayment. COD is not offered for these made-to-order pieces.
  • Locked Personalised Designs: Any order containing a locked atelier session (bespoke artwork piece) must be paid online before production begins.
  • Customized Orders: Orders where the customer has added custom instructions via the customization note field are not eligible for COD.
Why this policy?Personalised and customized garments involve dedicated studio time, raw material allocation, and skilled artisan effort that cannot be recovered if an order is refused at delivery. Prepayment protects both the customer and the studio and ensures every custom piece receives the care it deserves.

Standard curated pieces with no custom notes — including pieces with only a tagline request — remain fully eligible for COD. The checkout page displays COD as an option only when all items in your bag qualify under this policy.

8. WhatsApp & Order Notifications

Transactional alerts (order confirmations, proof ready alerts, and shipment waybills) are sent to your account email and inbox.

WhatsApp updates are strictly opt-in. You may opt out at any time inside your customer account preferences.

9. Your Data Rights & Contact

You have the right to request access to, correction of, or permanent deletion of your personal account data and stored source photos.

Have Privacy Questions?Reach out to our Data Protection Officer
Contact Studio